Your Key PM Resident Portal: Rent, Maintenance, and Move-Out Made Simple

Quick answer: Your Key PM Resident Portal is a secure, 24/7 hub where you can pay rent, submit maintenance requests, give notice to vacate, and access lease information. Log in at keypm.com/residents with the email you registered with Key PM.

Once you’ve moved into a Key Property Management home, nearly everything you need lives in one place: your Resident Portal. It’s your secure, 24/7 hub for paying rent, submitting maintenance requests, and accessing important lease information — no phone tag, no paperwork, and no waiting for office hours. Here’s how to make the most of it throughout your lease.

How do I log in to the Resident Portal?

To access your portal, go to keypm.com/residents and log in using the email address you registered with Key PM. If you haven’t set a password yet, just choose the option to create or change your password, and you’ll be in within a minute. It’s a good idea to bookmark the page, because this is where you’ll handle almost everything during your time as a resident. Keeping your contact information current in the portal also helps us reach you quickly if anything comes up regarding your home. Feel free to download the iOS app for even more convenient access.

Beyond day-to-day tasks, the portal is also where you can revisit important lease information whenever you need it, so the details of your agreement are never more than a couple of clicks away. Keeping everything in one secure place means you’re not digging through old email threads or paper files when a question comes up.

How do I pay rent online?

The portal makes paying rent simple and predictable. You can submit your payment online at any time that works for you, rather than dropping off a check or timing your payment around office hours. Paying through the portal also gives you a clear, dated record of every payment you make, which is helpful to have on hand for your own budgeting and files. If you ever have a question about your balance or payment, our team is happy to help during business hours.

How do I submit a maintenance request?

If something in your home needs attention, the fastest way to reach us is by submitting a maintenance request through the portal. When you do, include as much detail as you can — what’s happening, where, and a few photos if possible. The more we know up front, the faster we can dispatch the right help. For routine issues, requests submitted through the portal are logged and tracked so nothing falls through the cracks. Our office hours are Monday through Friday, 9 AM to 5 PM; for matters outside those hours, email us or call us at 702-914-6567, and we’ll respond as quickly as we can. To notify of a property management emergency, call the number above and mention emergency so that you are transferred to our 24/7 live answering line.

How do I give notice to vacate?

When your plans change or your lease is coming to an end, you can submit your notice to vacate right from the portal. Handling it there creates a clear, time-stamped record for both you and our team, which helps the move-out process go smoothly. As you plan your move, it’s worth reviewing your rights and responsibilities under Nevada’s landlord-tenant law (NRS 118A), so you know what to expect around notice periods, the final walk-through, and your security deposit.

Where do I find utility and resident resources?

Setting up or transferring utilities is one of the first things to handle when you move, and we’ve made it easier by gathering local utility contact information for the Las Vegas Valley in our resident resources. You can find those contacts, along with other helpful forms and information, on our Resident Forms & Resources page. Having everything in one spot means less time searching and more time settling into your new home.

First-week checklist

If you’ve just moved in, a few simple steps will set you up for a smooth tenancy. First, log in to your Resident Portal and confirm your contact information is correct. Next, set up your utilities using the link provided in your lease email or the local contact information on our Resident Forms & Resources page so nothing lapses during your move. Then submit any move-in maintenance items through the portal while they’re fresh, and save your portal login in a convenient place for future rent payments and requests. Taking care of these small tasks in your first week means fewer surprises later and a home that’s ready to enjoy from day one.

Key takeaways

Log in at keypm.com/residents to pay rent, request maintenance, and give notice to vacate — all online, 24/7. Find utility contacts on Resident Forms & Resources, and review NRS 118A before you move out.

Questions about your account? Log in at keypm.com/residents, or reach our team at (702) 914-6567 or contact@keypm.com. See more answers on our FAQ.

Frequently asked questions

How do I log in to the Key PM Resident Portal?

Go to keypm.com/residents and log in with the email you registered with Key PM. If you have not set a password, choose the option to create or change your password.

How do I pay rent or submit a maintenance request with Key PM?

Use your Resident Portal or App to pay rent and submit maintenance requests online, 24 hours a day.

How do I give notice to vacate a Key PM rental?

Submit your notice to vacate through your Resident Portal, which creates a clear, time-stamped record. Review Nevada landlord-tenant law NRS 118A for notice periods and security deposit rules.

Where do I find utility information for a Key PM rental?

Utility contact information for the Las Vegas Valley is on the Key PM Resident Forms & Resources page.