top of page
Meet Our Team of Professionals
At Key Property Management, our strength lies in our deeply rooted local expertise and a diverse team of dedicated professionals. Led by Las Vegas native and Founder/Broker, Brian Hartsell, our leadership brings decades of collective experience across residential, commercial, and short-term vacation rental markets.
From meticulous asset protection and seamless community operations to proactive maintenance coordination and multilingual client outreach, every member of our team—including specialized underwriters, HOA liaisons, and licensed property managers—is committed to delivering a seamless, high-touch experience.
We don't just manage properties; we build lasting relationships and protect your real estate investments with unmatched responsiveness, integrity, and local market insight.
Brian Hartsell
Founder/Broker
Brian is the Founder and Principal Broker of Key Property Management (Key PM), as well as the managing partner of Key Realty Southwest (KRSW).
As a Las Vegas native, Brian knows the Las Vegas valley well. He is a long-term real estate investor and knows firsthand how to build a successful portfolio. He earned a degree in management from the University of Nevada, Las Vegas, and is an avid supporter of UNLV athletics. Brian participates in many charity organizations throughout the community.
In his free time, Brian enjoys traveling, playing sports, and spending time with his family. He is actively involved in the Las Vegas community, supporting local charities and organizations. Brian believes in giving back to the community that has supported him throughout his career, and he strives to make a positive impact on the city he calls home.
With his entrepreneurial spirit and commitment to excellence, Brian Hartsell is a true leader in the Las Vegas business community. His passion for real estate, property management, and hospitality has earned him a reputation as one of the most successful and innovative business owners in the city. (B.50464, PM.150464)
Contact Brian
Shayna Balasquide
Director of Operations
Meet Shayna, a highly organized and dedicated Director of Operations at Key Property Management. With over a decade of industry experience, Shayna has established herself as a valuable asset to our team and clients. Her keen attention to detail, strong communication skills, and multitasking ability have made her an effective leader in her role.
In her role, Shayna oversees the day-to-day operations of the property management office, including managing administrative tasks, coordinating with clients and vendors, and supervising staff.
Shayna's commitment to excellence and dedication to her work have earned her the respect and admiration of her colleagues and clients. She is known for her professionalism, integrity, and positive attitude, and she consistently goes above and beyond to ensure that clients receive the highest level of service.
When she's not managing the office, Shayna enjoys spending time with her family and friends, traveling, and exploring the outdoors. She is actively involved in her community, volunteering with local charities and organizations.
With her wealth of experience, attention to detail, and exceptional organizational skills, Shayna is a true asset to Key Property Management. Her commitment to excellence and dedication to her work make her an invaluable team member. (NV S.0196261)
Contact Shayna
Chris Sugden
Commercial Property Manager and Broker of Real Estate Services
Chris handles commercial leasing and management services for many of our valued clients. He is a graduate of the University of Nevada, Las Vegas (UNLV), with a degree in Hotel Management. After years in the resort, hotel, and gaming sector, Chris transitioned into the commercial real estate field in 2018.
Chris has handled all types of commercial and residential real estate sales transactions throughout the Las Vegas Valley and is the Broker at Key Realty Southwest. (NV BS.144229, PM.167869)
Contact Chris
Marikesha Wheelock
Application Underwriter
Meet Marikesha, a highly skilled and experienced application underwriter with Key Property Management. Born and raised in Las Vegas, Marikesha's passion for property management and helping people led her to pursue a career in the field.
As an application underwriter, Marikesha reviews rental applications and assists the property manager in determining whether applicants meet the criteria. She takes pride in her ability to help people achieve their housing goals, and she is known for her thoroughness and efficiency in the underwriting process.
Marikesha's commitment to excellence has earned her the respect and admiration of her colleagues and Key PM clients. She is known for her professionalism, integrity, and positive attitude, and she consistently goes above and beyond to ensure that our clients receive the highest level of service.
Contact Marikesha
Marlee Sanchez
HOA Coordinator
Marlee joined Key Property Management in 2026 and serves as our HOA Coordinator, playing a critical role in maintaining seamless operations between property owners, residents, and homeowner associations. Drawing on her administrative background across both property management and real estate divisions, she acts as a key liaison to ensure properties remain compliant with HOA regulations and community standards.
Bilingual in English and Spanish, Marlee helps bridge communication gaps and ensure a clear, seamless experience for diverse clients and residents. She is known for her exceptional efficiency, strong problem-solving skills, and meticulous attention to detail, qualities that allow her to navigate violation resolutions, administrative tasks, and community guidelines with accuracy and speed. Marlee’s proactive approach and dedication to high-quality service directly contribute to Key PM’s responsiveness, ensuring strong relationships and a reliable experience for everyone she works with. (NV S.0204812)
hoa@keypm.com
Pearl Ochoa
Marketing Coordinator and Field Services
Pearl Ochoa joined Key PM in 2021 as our Marketing Coordinator, bringing fresh energy and strategic insight that have been instrumental in driving our growth. With a background rooted in property management and a deep passion for real estate, Pearl combines her expertise with a keen eye for detail and a creative approach to marketing.
Her role at Key PM involves coordinating a broad range of marketing initiatives, including digital campaigns, property listings, client outreach, and brand development. Pearl’s client-centric mindset and commitment to excellence ensure that every aspect of our marketing is tailored to meet the unique needs of our clients and deliver the best possible experience.
Licensed as both a real estate agent and property manager, Pearl’s credentials enable her to navigate complex industry regulations and trends with ease, providing added value to both our team and our clients. She is dedicated to enhancing Key PM’s visibility and appeal in a competitive market, consistently finding innovative ways to highlight our properties and attract the right audience.
In addition to her professional qualifications, Pearl’s fluency in Spanish allows her to build strong connections with our Spanish-speaking clients. (NV S.196710 PM.0168590)
Contact Pearl
Irene Remer
Property Manager - Short and Mid-Term Rentals
Meet Irene, a passionate vacation rental property manager with over 5 years of industry experience. Her love of travel and adventure led her to pursue a career in vacation rental management.
Irene's expertise in property management comes from years of hands-on experience in the hospitality industry, coupled with a passion for real estate management. She has managed a diverse range of properties, from cozy condominiums to luxurious villas. Irene's attention to detail and commitment to providing top-notch service have earned her a reputation for excellence in the industry.
When she's not managing vacation properties, Irene can be found exploring new destinations, trying out new recipes in the kitchen, or spending time with her family and pets. She truly believes that life is meant to be enjoyed to the fullest and strives to help her guests do the same during their stay at one of her properties. Irene is a licensed property manager in the State of Nevada, specializing in the growing short-term rental management market. (NV BS.0146503, PM.150464.BKR)
Contact Irene
Nick Edwards
Director of Maintenance
Nick Edwards is a seasoned professional passionate about ensuring our clients' properties run as smoothly and efficiently as possible. As our Director of Maintenance, he is responsible for overseeing all aspects of our property maintenance, from coordinating routine maintenance tasks to major renovation alongside our maintenance vendors.
Nick brings a wealth of experience to the table, with a strong background in handyman and property services. He is a strategic leader with a keen eye for detail, ensuring our clients' properties receive the best possible maintenance services, regardless of the situation.
Contact Nick
Cynthia Woodward
Property Manager
Cynthia has been with Key Property Management since 2015 and manages more than 250 homes and condos across the Las Vegas Valley.
As a licensed Nevada real estate agent and permitted property manager, she brings expertise in leasing, compliance, and tenant relations. Known for her responsiveness and attention to detail, Cynthia helps owners protect their investments while maintaining positive tenant experiences. (NV S.170814, PM.165010)
Contact Cynthia
Steven Yang
Maintenance Coordinator
Steven joined Key PM in 2022 as part of our maintenance team. He coordinates maintenance requests, troubleshoots maintenance issues, and communicates daily with property managers, owners, and residents.
Steven Yang is a firm believer in clear communication and a collaborative approach. His goal is to provide a seamless and responsive maintenance experience for everyone on our team, our valued property owners, and residents.
Contact Steven
Mercedez Clement
Office Administrator
Mercedez serves as the Office Administrator at Key Property Management, playing a critical role in maintaining daily operations and ensuring the office runs smoothly. Supporting both our property management and real estate divisions, she coordinates communication between tenants, owners, vendors, and staff. Known for her strong organizational skills, attention to detail, and proactive problem-solving, Mercedez ensures scheduling, paperwork, and administrative tasks are handled accurately and efficiently. Her dedication to exceptional service directly contributes to Key PM's responsiveness and client satisfaction.
Kirsten Ames
Property Manager
Kirsten has been with Key Property Management since 2017 and leads real estate sales through our brokerage division, Key Realty Southwest. She brings significant expertise and leadership as the Director of Real Estate Services for Key PM. Kirsten consistently ranks among the top real estate agents in the Las Vegas Valley, a recognition earned through results, professionalism, and market knowledge.
She works closely with both investors and traditional buyers and sellers, providing guidance on acquisitions, sales strategy, and asset positioning. In addition to her sales credentials, Kirsten is a permitted property manager, which adds operational depth to her advisory work. Her combined experience in brokerage and management provides clients with a competitive edge in an evolving Las Vegas market. (NV BS.0146940, PM.0167535)
Contact Kirsten
Ryan Mueller
Mid-Term and Insurance Placement Specialist
Ryan Mueller serves as Key Property Management’s Mid-Term and Insurance Placement Specialist, bridging the gap between short-term housing needs and long-term stability for property owners and tenants alike. With a deep understanding of insurance placement and housing, Ryan works directly with insurance companies, adjusters, and clients to coordinate smooth, efficient housing solutions following relocations, claims, or emergencies.
Ryan’s expertise in mid-term rentals ensures owners experience minimal vacancy and steady income, while residents benefit from comfort, convenience, and flexibility. Known for his clear communication and hands-on approach, he’s dedicated to matching the right properties with the right people — quickly and professionally. (NV S.0204359)
Contact Ryan
Robert Hornbuckle
Property Manager and Leasing Agent
Robert relocated to Las Vegas from Massachusetts in 1998 and has not looked back. He spent many years in the local Hotel Management sector, holding various positions at some of the valley's premier resorts.
Robert joined Key PM in 2011 and specializes in assisting hundreds of prospective tenants and buyers to find the perfect home. Robert is a licensed Nevada Real Estate agent and permitted property manager (NV S.0171745).
Contact Robert
Stephanie Arroyo
Property Manager
Stephanie Arroyo serves as a Property Manager at Key Property Management, specializing in helping clients navigate the rental market and maximizing the performance of their investments. She works closely with prospective tenants and property owners, facilitating smooth leasing transactions, comprehensive applicant screening, and ongoing property oversight.
Known for her responsiveness, attention to detail, and client-first approach, Stephanie is dedicated to delivering a seamless experience while ensuring properties are well-maintained and efficiently managed. (NV S.0203694, PM.169193)
Contact Stephanie
bottom of page